Shipping policy
All Poolhacker orders ship from China
| Country | Shipping type | Order amount | Shipping Fee | Estimated Delivery Time |
|---|---|---|---|---|
| America | Standard shipping | $0-100 | $8 | 7-15 business days |
| America | Standard shipping | $100+ | Free | 7-15 business days |
| Canada | Standard shipping | $0-100 | $8 | 7-15 business days |
| Canada | Standard shipping | $100+ | Free | 7-15 business days |
| Australia | Standard shipping | $0-100 | $8 | 7-15 business days |
| Australia | Standard shipping | $100+ | Free | 7-15 business days |
| United kingdom | Standard shipping | $0-100 | $8 | 7-15 business days |
| United kingdom | Standard shipping | $100+ | Free | 7-15 business days |
| Spain | Standard shipping | $0-100 | $8 | 7-15 business days |
| Spain | Standard shipping | $100+ | Free | 7-15 business days |
| Ireland | Standard shipping | $0-100 | $8 | 7-15 business days |
| Ireland | Standard shipping | $100+ | Free | 7-15 business days |
| Germany | Standard shipping | $0-100 | $8 | 7-15 business days |
| Germany | Standard shipping | $100 | Free | 7-15 business days |
| South korea | Standard shipping | $0-100 | $8 | 7-15 business days |
| South korea | Standard shipping | $100 | Free | 7-15 business days |
| France | Standard shipping | $0-100 | $8 | 7-15 business days |
| France | Standard shipping | $100 | Free | 7-15 business days |
| Other europe countries | Standard shipping | $0-100 | $8 | 7-15 business days |
| America | Standard shipping | $100 | Free | 7-15 business days |
You will not have to pay any other customs duties.
If your country or region is not listed, it means we may not be able to ship there, please contact us to confirm and we will try to make it available.
How long does it take to process an order?
Please allow 1-2 business days (excluding weekends and holidays) for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible.
How can I confirm my order and get the tracking number?
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
You will receive another email with the tracking number 2-5 days after your order is shipped out.
Why there is no update of my tracking number?
For international delivery, this situation happens before your parcel arrives in your country. And the tracking number will be updated after it arrives.
How can I change my order?
If you need any assistance with your order, please click here to contact us immediately. We will not be able to make changes to your order after it is shipped.
DO I need to pay tax for your Products?
No, we don't collect any tax for all orders.
When do you ships from?
All Poolhacker orders ship from China, the Poolhacker shipping address is 1208, Building 11 Cloudpark Bantian, Longgang District, Shenzhen, Guangdong, China 518000.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become
available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at info@thepoolhacker.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We don't suggest using P.O. boxes as your shipping address, you might risking losing the package.
Refunds, returns, and exchanges
We don't suggest using P.O. boxes as your shipping address, you might risking losing the package.